At Ontario Lotto, we are committed to providing you with the best possible experience and support. If you have any questions or concerns about our services, please don't hesitate to reach out to us.
We understand that sometimes issues can arise outside of regular hours. That's why we're available 24/7 to help with your queries. You can get in touch with us via live chat or email.
Our live chat support is available 24/7, so you can get assistance whenever you need it. Simply click on the "Live Chat" button at the bottom right corner of our website to connect with one of our dedicated support agents.
If you prefer to email us, please send your inquiry. We'll respond as soon as possible during business hours. Please allow up to 24-48 hours for a response outside of regular operating hours.
Before reaching out to our support team, we encourage you to visit our help centre where you can find answers to common questions and issues. Our help centre is available 24/7 and covers topics such as account verification, technical troubleshooting, and responsible gaming.
If you need assistance with verifying your account or require help with a specific issue related to your account, please contact us.
We're committed to providing support for our customers who may be struggling with responsible gaming. If you're concerned about your gaming habits or need assistance with setting limits or self-exclusion, please get in touch with one of our dedicated support agents via live chat or email.
Our technical team is available 24/7 to help troubleshoot any issues related to accessing our services on desktop or mobile devices. Please contact us for assistance.
We value your feedback and would like to hear about any complaints or disputes you may have. Please get in touch with one of our support agents via live chat, email, or phone (1-855-978-7529).
Our goal is to respond to all inquiries as soon as possible. We aim for a response time of up to 24 hours during regular business hours and within 48 hours outside of these times.
We recommend using our live chat or email support channels for most queries, as they are available 24/7 and allow us to provide faster assistance.
When you contact us via phone (1-855-978-7529) or live chat, a dedicated support agent will be with you shortly. We'll work closely with you to resolve your issue or answer any questions you may have.
Please note: Our office hours are Monday - Friday from 8am EST - 5pm EST. However, we're available outside of these hours via our live chat and email support channels.
By choosing the right communication channel for your issue, you'll get the help you need promptly and effectively. If you have any further questions or concerns about contacting us or accessing support resources, please don't hesitate to reach out. We're here to assist you!
